Shipping & Delivery Information

Shipping & Delivery Information


We currently use the United States Postal Service PRIORITY and/or FEDEX HOME/GROUND as our preferred carrier to ship. 

Flat Rate are International shipping based on smaller items that are legal size envelops.

In the USA, shipping time varies from 3-10 business days (depends on location, weather and season), usually avg 3-6 days.  International is more difficult to gauge as Canada can take 9-20 days (due to customs) and Europe can take 10-18 days or more (due to customs), Australia is 10-21 days (due to customs) and so is Asia 10-21 days (due to customs).

All orders will have tracking numbers so you can track the package and come with an auto $50 insurance per shipment on USPS Priority only.

In stock orders will ship within 5-7 business days, special order or out of stock will take 10-21 days approximately. Usually not that long, but depends if there are holidays or the manufacturer is a on vacation schedule.  Our products are mostly from overseas in Europe and weather and customs, can affect the shipping items to our warehouse.

FedEx\genvlp/track/index.html Phone: 1-800-463-3339
U.S. Postal Service Phone: 1-800-222-1811

Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable.

AnchorItem is too big for a P.O. Box.

Some items are too big to ship to a P.O. Box and must be shipped to a street address.

AnchorIncorrect Address.

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

AnchorCarrier Does Not Deliver to the Address.

The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail.

AnchorRestricted by the Department of State.

Many items can be shipped to DOS addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location or review the DOS restrictions beginning on page 26 here:

AnchorAddress Format.

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

AnchorOther Address Problems.

If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.

AnchorFailed Delivery Attempts.

Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.

AnchorDamaged During Transit.

If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

AnchorRefused by Recipient.

If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

Thank you!!



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